cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Tomodachi Honor Student
Honor Student
2 0 0 1
Message 1 of 4
6,590
Flag Post
HP Recommended

Solved!

HP Envy 5660 - Paper jam message

Our HP Envy 5660 printer is 2 weeks old.  It was purchased at an electronics chain store. 

Set-up was easy.  No issues until the second week of ownership.  An error message popped up reporting a paper jam issue.  Followed directions to take out the jammed paper.  Note, there was no paper jammed nor any pieces of paper stuck in the printer. 

I thought perhaps the paper tray needed attention.  Not the case.

No changes have been made to our system before the issue occurred

 

Somebody, please help us clear up this problem.

 

Thanks, Tomodachi

3 REPLIES 3
HP Support Agent
HP Support Agent
19,420 17,221 898 2,526
Message 2 of 4
6,562
Flag Post
HP Recommended

Solved!

HP Envy 5660 - Paper jam message

Hi @Tomodachi 

 

Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.

 

If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.

 

If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

 

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

 

I hope this helps.

 

 

 

mostache.JPG  - In support of Movember

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

syl-- Honor Student
Honor Student
2 2 0 0
Message 3 of 4
5,209
Flag Post
HP Recommended

Solved!

HP Envy 5660 - Paper jam message


@Tomodachi wrote:

Our HP Envy 5660 printer is 2 weeks old.  It was purchased at an electronics chain store. 

Set-up was easy.  No issues until the second week of ownership.  An error message popped up reporting a paper jam issue.  Followed directions to take out the jammed paper.  Note, there was no paper jammed nor any pieces of paper stuck in the printer. 

I thought perhaps the paper tray needed attention.  Not the case.

No changes have been made to our system before the issue occurred

 

Somebody, please help us clear up this problem.

 

Thanks, Tomodachi


 

0 Kudos
CraigBridge Student
Student
1 1 0 0
Message 4 of 4
4,496
Flag Post
HP Recommended

Solved!

HP Envy 5660 - Paper jam message

If the ink cartridges are not properly seated, a misleading paper jam message can occur with no paper anywhere in the paper path.  The carriage can even be free to move with the power off and the top open.

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation