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Tumbleweed1
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HP Envy 5660 printer door will not close

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HP Envy 5660
macOS 10.12 Sierra

It appears I over-extended the cover door when I opened it to change ink cartridges.  The cover door will not go down.  I'm afraid to force with all those plastic parts.  Unsure what to do.  The extreme right cover hook seems to be the issue, but everything I've tried so far to loosen it won't work.  HELP!

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Jeet_singh
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Hi @Tumbleweed1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having an issue with the printer access door will not close. Don't worry as I have a few steps to help you get through this concern,

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, I would suggest here is to try and force them in place, manually. If the issue still persists, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

 

 

Jeet_Singh
I am an HP Employee

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Tumbleweed1
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Thanks Jeet_singh!

I resolved the problem yesterday without having to go through all that you mentioned.  I put the printer on its side and slowly wiggle the door back and forth.  It loosened and dropped into place.

I appreciate your input and will keep a copy of your steps in my records in case I have future issues.

 

Have a great day!

Tumbleweed1

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Jeet_singh
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Hi @Tumbleweed1,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Jeet_Singh
I am an HP Employee

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