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aussy
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HP Envy 7640 Printing Blurry

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HP Envy 7640
Microsoft Windows 10 (64-bit)

My Printer is printing emails and off the internet in double vision.  It is blurry.  I've tried alignment, cleaning printheads and replacing the cartridges.  Not sure what else to try.

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Rainbow23
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@aussy,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing print quality issues with your HP ENVY 7640 e-All-in-One Printer.

 

This issue could occur printhead is expired or defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Print Quality Issues

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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aussy
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This did not help, it is still printing emails and some internet stuff blurry.  For example, I opened an email and can read it fine, it is clear, but when I right click and choose print, the print page that comes up with the options is  blurry, and it prints blurry.  Not sure if this is a problem with a windows setting?

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Rainbow23
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Hi @ aussy,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

Please let us know if the Print Quality Diagnostic report printed fine or not.

 

If the Print Quality Diagnostic report printed fine, then you need to update the firmware from the link: Firmware Update

 

If the Print Quality Diagnostic report is also blurry, then it could be a hardware issue with the cartridge or the printer.

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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aussy
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The diagnostic report was fine.  I also tried to update firmware, and it says "up to date".

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Rainbow23
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Hi @ aussy,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This issue could occur if the drivers are not installed properly.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

 

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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