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‎01-27-2017 03:44 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Envy 7640 all-in-one printer, connected to a Windows 7 laptop.  When scanning a document/picture using 600 ppi, and then cropping all sides of the picture, the saved JPEG file is not the cropped view from the screen.  I have contacted HP's service desk in India who took over my laptop and recreated the problem, then stated they would call back, and I never heard back.  I called again, this time getting the Phillipines service desk who did the same thing to recreate the problem, but could not solve the problem.

2 REPLIES 2

‎01-27-2017 04:51 PM

HP Recommended

Hi,

 

What do you mean "crop" ? You can simply select the right Scan area/sizes as shown

 

           sc_sizes.png

 

Regards.

BH
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‎01-28-2017 10:11 AM

HP Recommended

Cropping is after the initial scan of the picture/document when you can cut/crop one or more sides.  It works for 300 ppi, but not 600 ppl. 

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