HP Envy 7640

[Kaden1]

When I leave the ENVY printer for awhile, I don't know how long just say overnight, it never wakes up. I have to pull the plug and then put in back in for a restart to get it working. Of course, another computer linked wirelessly does not wake it either if submitting a print job. If the printer is already awake, the wirelessly connected computer is able to communicate and the printer prints. I did upgrade the firmware about a month ago and it worked fine for about a week or so. Now it does the same thing by staying asleep.

[banhien · Accepted solution]

Hi,

By default it will automatically shut it off after 2 hours. If you wish to keep it ON days and nights (it will go to sleep but still ON) you can set this from your printer

(a) Touch Setup (scroll to very end - right)

(b) Touch Preferences

(c) Scroll down to Auto-off and touch Off (it is ON by default).

(d) Touch Home.

Regards.

[Kaden1]

Thanks and Happy Holidays!

I set the Auto Off printer setting to "OFF". After returning later that day, the printer again would not wake up. So, since the Mac had gone to sleep I wondered if there could have been a relationship. Since the printer had successfully connected to our WiFi, it probably didn't need to be connected to the Mac via USB. Pulled that connection. So far, seems to have worked.

[Lori5]

Hi,

I looked at my printer, and it is set to Auto-Off, but my printer still will not stay connected to Windows 10.

It always has to be shut off and back on to print, even during the day.  Also, my scanner never stays

connected.  I have to do the HP Fix everytime to restart it.  Any help, very frustrating.

[Drfe99]

I do not have the auto off function on my HP 7640, has something changed?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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