Create an account on the HP Community to personalize your profile and ask a question
12-14-2015 05:20 PM
When I leave the ENVY printer for awhile, I don't know how long just say overnight, it never wakes up. I have to pull the plug and then put in back in for a restart to get it working. Of course, another computer linked wirelessly does not wake it either if submitting a print job. If the printer is already awake, the wirelessly connected computer is able to communicate and the printer prints. I did upgrade the firmware about a month ago and it worked fine for about a week or so. Now it does the same thing by staying asleep.
Solved! Go to Solution.
12-14-2015 05:28 PM
By default it will automatically shut it off after 2 hours. If you wish to keep it ON days and nights (it will go to sleep but still ON) you can set this from your printer
(a) Touch Setup (scroll to very end - right)
(b) Touch Preferences
(c) Scroll down to Auto-off and touch Off (it is ON by default).
(d) Touch Home.
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-22-2015 12:28 PM
Thanks and Happy Holidays!
I set the Auto Off printer setting to "OFF". After returning later that day, the printer again would not wake up. So, since the Mac had gone to sleep I wondered if there could have been a relationship. Since the printer had successfully connected to our WiFi, it probably didn't need to be connected to the Mac via USB. Pulled that connection. So far, seems to have worked.
04-21-2016 02:27 PM
I looked at my printer, and it is set to Auto-Off, but my printer still will not stay connected to Windows 10.
It always has to be shut off and back on to print, even during the day. Also, my scanner never stays
connected. I have to do the HP Fix everytime to restart it. Any help, very frustrating.
02-05-2019 11:02 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
I work on behalf of HP