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Johnola
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HP Ink jet 4655, color print problems

HP Recommended
HP Office Jet 4655
Microsoft Windows 10 (64-bit)

Printer will not print either photos, MS Word, Excel with color. If I do a Printer status Report it indicates ink levels ok, and prints color level in color. When I do a "print quality Diagnostic " it prints all the colors correctly. Both cartridges are new and genuine HP. When I print an alignment page it is only black, no color. The printer is 10 months old.

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