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Student
Posts: 1
Member Since: ‎02-10-2014
Message 1 of 1 (537 Views)

HP Instant Printing Utility and Designjet 800ps 42"

I am using windows 8.1 with a Designjet 800PS 42" over ethernet with the HP Instant Printing Utility. 

 

In the printer I have 36 inch roll paper.  Everything prints fine.

 

However, when I use the HP Instant Printing Utility it always reverts to 18" roll.  When I change the settings to 36" paper all is well, but if I load another file to print (without closing the utility) it reverts to 18" roll.

 

I do not know if this is a utility default, or if it gets this info from the printer.  So is there a way that when you open the utility and it goes off to discover the printer, it comes back with the correct paper size?  

 

Is this a setting in the printer or in the utility, or is it a limitation of the software that cannot be changed?

 

Thanks in advance,

 

John

 

 

 

 

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