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07-01-2009 05:56 PM
First time user, and although i think this could turn out to be an easy fix, i need some help.
Setup of the trouble PC/Printer:
- XP Pro
- HP Multifunction LaserJet 3030
The problem i am having is that the above mentioned printer is properly ( i hope) installed on the PC, the user is able to print and fax, yet when we try to scan its saying that the scanner is not connected and that i should install the software. I've tried going onto the HP site to download the drivers but i keep getting the error:
550 /pub/softlib/software8/COL7335/lj-21941-3/lj30xx_3380pcl5ewin2kxp2003-en.exe: Not a directory.
So i can't download the driver.
I have removed everything HP from the PC, re-added the printer (plug & play) numerous times. But still no scanner.
Annoying thing is that its for a remote user at work so i've got no idea if there is a hardware problem, ive been informed that there is no errors on the hardware itself.
Any help would be much appreciated.