This is my second HP Printer ( exact same one). After using it quite often for over 8 months the printer starts out by printing 2 completely black pages before printing the desired document. This will repeat if the printer sits for more
than 15 minutes. Also when about to print it makes a rough grinding noise and then continues onto grabbing the paper and does it's job. Cartridges are full ( brand new). I even went and purchased another one to see if this is the problem.I print about 100 pages a day and get orders at different time of day so I do not have time to wait and 2 two pages before going on with the thing I wanted to print in the first place.
Also, even though the cartridge shows 80% full the pages print faded images.
I would do a hard reset to see if that will resolve the issue. Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds. Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
I would run a firmware update on the printer first.
Try printing a hardware self test page after the printer sits for the 15 minutes to see if you have the same results.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, toner or other damage on the imaging drum, replace the toner. 5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
If you still have the other printer, switch the toners to see if you still have the same issue.
Please let me know the results.
I can provide you with more steps, once I know which model you have.
Have a nice day! Thank You.
I work on behalf of HP
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