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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2017 11:52 PM

HP Recommended
Product: HP LaserJet Pro M227fdw
Operating System: Microsoft Windows 10 (64-bit)

The HP LaserJet Pro M227fdw scanner only seems to work with the HP Twain software.

 

It crahes Adobe Acrobat X.

 

When I try to fix the scanner using the HP Print & Scan Dr, I get a WIA Scan Error.

 

Suggestions?

2 REPLIES 2

‎05-20-2017 12:19 AM

HP Recommended

Hi,

Please see my post below:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Office-Jet-Pro-8710-Scan-to-computer-no...

 

If Shell Hardware Detection may not be listed as a Windows Image Aqcuisition dependcy follow the steps listed 2 posts later in the thread.

 

Hope that may help,

Shlomi



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‎05-21-2017 09:18 PM

HP Recommended

ShlomiL,

I greatly appreciate your assistance. Sorry for my late response.

 

I went through your instructions in the other thread. Shell Detection now appears in WIA properties.

 

When I attempted to scan from Acrobat, it asked me to pick a scanner, which it had never done before. After picking a scanner, it seemed to work properly. The paper was scanned from the auto-feeder.

 

After 3 or 4 minutes of watching a progress bar, this error appeared, "An unrecoverable error has occurred. Operation stopped."

 

Any further advice?

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