HP LaserJet Pro M227fdw WIA Error in HP Print & Scan Dr 5.0, Crashes Adobe Acrobat

justravis · ‎05-19-2017

The HP LaserJet Pro M227fdw scanner only seems to work with the HP Twain software.

It crahes Adobe Acrobat X.

When I try to fix the scanner using the HP Print & Scan Dr, I get a WIA Scan Error.

Suggestions?

ShlomiL · ‎05-20-2017

Hi,

Please see my post below:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Office-Jet-Pro-8710-Scan-to-computer-no...

If Shell Hardware Detection may not be listed as a Windows Image Aqcuisition dependcy follow the steps listed 2 posts later in the thread.

Hope that may help,

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

justravis · ‎05-21-2017

ShlomiL,

I greatly appreciate your assistance. Sorry for my late response.

I went through your instructions in the other thread. Shell Detection now appears in WIA properties.

When I attempted to scan from Acrobat, it asked me to pick a scanner, which it had never done before. After picking a scanner, it seemed to work properly. The paper was scanned from the auto-feeder.

After 3 or 4 minutes of watching a progress bar, this error appeared, "An unrecoverable error has occurred. Operation stopped."

Any further advice?