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Level 7 Brandon1
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HP Laserjet Error Code List

Here is a link to help with HP LaserJet Error Codes.

 

Hope someone finds this useful and helpful.

 

http://printertechs.com/tech/error-codes/error-codes-index.php

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If I solved your post please mark it as solved to help others.

I'm a printer tech with HP.



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Good info Brandon1.

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jfhayden61
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I cannot find an explanation for an HP error code in the event log for an HP Color Laserjet CP5520 printer.   The event is 98.02.01 and the description is  [[cELPartnMgrWipePartNotFoundError]]

 

Thank you

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An event log error is a little different than the error codes mentioned above.  That could be a number of things like the LaserJet losing network connectivity or by the "part not found" section of that error it could be something as simple as the printer running out of paper.  Are you having problems with the printer or just curious?


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siddhartha_ghy
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hi there,

 

i have been facing a problem in HP LJ M1005 MFP. sometimes it shows SCANNER ERROR 12 & sometimes SCANNER ERROR 20. this error only shows at the time of initialization has finished. the printer works fine except the scanner unit, can you kindly guide me whether both the messages refers to the SCANNER Unit or the Laser Scanner unit? 

whether it is a logic board problem or the cables connecting it or the scanner only?

do i have to replace the scanner unit?

thanks in advance.

 

regards 

 

siddhartha Guwahati

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jfhayden61
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The printer is just spitting out blank sheets of paper when it prints at all

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@siddhartha_ghy - this is a commercial printer but I will do my best to help you however this is the only department in printers I have not worked in. I will provide for you the same documentation perhaps someone in the commercial LaserJet department would follow to determine if your scanner needs replaced.  The link addresses the Scanner Error 12 but not 20.  I will continue to look for Scanner Error 20 for you if this one doesn't help you.

--Scanner Error 6 and 12 Solution-- Let me know if this helps.

 

@jfhayden61 - do you have the same model printer?  What about the operating system of the computer printing to this printer? Can you make a copy? Any error messages displaying on the printer or computer?


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That document doesn't look very informative.  But this one, however, explains what Error 20 is and how to fix it in a "little" more detail.  

 

--Printer Not Activated - Error 20--

 

I hope these help you.

 


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siddhartha_ghy
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Thanks VisionAiry,

 

i have tried the firmware upgrade, but the error keeps coming. then i opened the scanner unit. below there was two wheels for the unit to roll. i found that one of the wheels had a spring & the other did not. i installed the new spring like the first one. temporality for around 1 day it ran as before, but again ERROR 12. do not know what to do.

 

regards,

 

Siddhartha

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Sounds like you have fixed the mechanical error, now I would like to try just a simple hard reset if you haven't done that already (unplug the printer while it is still on).  If you have tried that already, I would like to send you a private message with instructions on how to do a reset that will remove any false error messages.  Let me know if you would like that for your LaserJet M1005 mfp. 


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