Note on archived topics.
01-12-2016 03:53 AM
My new HP MFP M426fdn stack in booting.
How can a cold reset/factory reset be done?
Thanks for your answers.
Solved! Go to Solution.
01-13-2016 05:24 AM
Thank technical support!
1.Turn the product off.
2. Turn the product on.
3.When HP logo appear, Press and hold the lower right quadrant (corner) of the touchscreen. Keep the quadrant depressed 60-90 sec.
3.When the Permanent Storage Init. message appears on the display, release the buttons.
4.When the product has finished the NVRAM initialization, it returns to the Ready state.
The problem was with Cyrillic characters in the device configuration.
07-21-2016 08:17 AM
What do I do if this doesn't work? My machine is 3 weeks old and it is stuck with the "load paper" prompt on the screen. I have done the holding the screen thing and have gotten all the way through the process but it keeps going back to the "load paper" prompt.