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Honor Student
Posts: 3
Member Since: ‎09-15-2011
Message 1 of 3 (249 Views)

HP Office Jet Pro 8500 A910 using ink too fast, black missing intermittingly

If the XP Experts can help me, I'll be eternally grateful.


I've only printed a total of 932 pages from my printer that was purchased nearly two years ago in June of 2012. The yellow cartridge ran out a couple of months ago, so I replaced that ink cartridge (with genuine HP 940 XL) and printing has been an issue ever since. 


At first, the black was very faint and there were lines through all of the colors on a test page, so I went through the print head alignment and print head cleaning procedures and then seeing that the levels were low on the other inks, I replaced those cartridges as well. I cleaned and aligned, and cleaned and aligned, resulting in the creation of the about 30 of the total of 932 pages that were printed. I did the printhead cleaning procedure, removing the printhead, etc. as recommended in the forum and it did nothing. I haven't moved the printer and I have it plugged into a dedicated outlet (not a power strip).


I gave up on it and used my faithful, B&W stand-by Samsung laser printer in the meantime.


Then one day, a couple of weeks ago, I decided to try to print again from the HP. It worked! It was a miracle, but it didn't last. It printed a couple of pages correctly, then it printed very faint colors and I got a message that my yellow cartridge needed to be replaced. WHAT! I had replaced it with an XL cartridge only about 30 pages ago. Really? The original cartridges lasted for nearly 900 pages.


So, I dutifully bought new ink and replaced the yellow cartridge. Still not printing with deep enough colors. I noticed that the other cartridges, except for black were very low, so I replaced them as well. That seemed to do it. I printed a perfect page right after!!! However, my excitment was short lived as the next page I attempted to print failed to show any black. I cleaned and aligned the printheads, and even replaced the black cartridge even though it was still half full. Still not able to print. The test page that I printed that shows the number of pages printed in magenta.


I don't know what to do now. Probably need to replace the printer, which is a pretty crappy solution. The warrenties should be based on the number of pages printed rather than the purchase date.

If the XP Experts can help me, I'll be eternally grateful.

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Regents Professor
Posts: 5,171
Member Since: ‎04-11-2012
Message 2 of 3 (247 Views)

Re: HP Office Jet Pro 8500 A910 using ink too fast, black missing intermittingly

Hello thewordpolice


Based  on the issue description, i see an issue to be with the Yellow/Black Printhead and not the cartridges.


There are two possibilities, 

a) Printhead issue. ( you might take a chance by buying a new Yellow/Black Printhead )




b) It could also be an issue with the printer.


I'd prefer you go with "a)"






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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Posts: 3
Member Since: ‎09-15-2011
Message 3 of 3 (243 Views)

Re: HP Office Jet Pro 8500 A910 using ink too fast, black missing intermittingly

Hum. I'm not surprised that this advice, but I am extremely disappointed in HP. This is my 2nd inkjet printer from HP and up until this printhead issue, I was very satisfied. 


I wish I hadn't invested so much in ink (two sets of XL cartridges) trying to get this printer to work. Does a bad printhead explain why the ink was used up after 30 pages? I don't know where the ink went, because the test pages didn't have much on them. High capacity ink cartridges are a joke. Twice as many pages, really? 


Based on the numerous problems with printheads as evidenced by other forum posters, I think it would be foolish to spend another dime on this printer. 930 pages and I need a new printhead is unacceptable. I  will search for a replacement printer, and not necessarily HP. 


If another expert has a solution, like HP extending my warranty or providing me with a free printhead, or providing me with a special rebate, I want to hear from you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation