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G_B_W
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HP Office Jet Pro 8740 wont clear print spooler

HP Recommended
OfficeJet Pro 8740
Microsoft Windows 10 (64-bit)

Have an OfficeJet Pro 8740 that won't clear the print spoller after printing is complete. Have to run the Print Doctor after every other print. Have stopped & restarted the print spoller and cleared the "Printer" folder. These will fix the problem but it keeps recurring. ANY help is appreciated.  Tks GW

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8lives
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Take a look at step #4 in this support doc.

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G_B_W
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Thanks.

Followed the steps in the support doc and the fix was, unfortunately, a temporary one. Print sessions still get stuck.

Running the print doctor after every print session (twice) is the only thing working at the moment.   

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8lives
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Did you try reinstalling the HP software? (link)

Did you run the Windows system file checker?

Check the printer firmware, latest is WEBPDLPP1N001.1709A.00 (link)

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Please mark the post that solves your issue as "Accept as Solution".
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