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‎05-04-2017 03:06 PM

HP Recommended
Product: OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

Have an OfficeJet Pro 8740 that won't clear the print spoller after printing is complete. Have to run the Print Doctor after every other print. Have stopped & restarted the print spoller and cleared the "Printer" folder. These will fix the problem but it keeps recurring. ANY help is appreciated.  Tks GW

3 REPLIES 3

‎05-04-2017 04:34 PM

HP Recommended

Take a look at step #4 in this support doc.

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‎05-08-2017 06:47 AM

HP Recommended

Thanks.

Followed the steps in the support doc and the fix was, unfortunately, a temporary one. Print sessions still get stuck.

Running the print doctor after every print session (twice) is the only thing working at the moment.   

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‎05-08-2017 12:45 PM

HP Recommended

Did you try reinstalling the HP software? (link)

Did you run the Windows system file checker?

Check the printer firmware, latest is WEBPDLPP1N001.1709A.00 (link)

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