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HP Office Jet Pro 8740 wont clear print spooler
05-04-2017 03:06 PM

Have an OfficeJet Pro 8740 that won't clear the print spoller after printing is complete. Have to run the Print Doctor after every other print. Have stopped & restarted the print spoller and cleared the "Printer" folder. These will fix the problem but it keeps recurring. ANY help is appreciated. Tks GW
05-04-2017 04:34 PM

Take a look at step #4 in this support doc.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-08-2017 06:47 AM

Thanks.
Followed the steps in the support doc and the fix was, unfortunately, a temporary one. Print sessions still get stuck.
Running the print doctor after every print session (twice) is the only thing working at the moment.
05-08-2017 12:45 PM

Did you try reinstalling the HP software? (link)
Did you run the Windows system file checker?
Check the printer firmware, latest is WEBPDLPP1N001.1709A.00 (link)
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

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