Starting about 3 months ago my Officejet 8500 kept the file in the que after printing. I have a laptop Windows 10, Desktop Windows 7, Desktop Windows 10, and Android Turbo that had printed with no problems for over a year.
Now the print que keeps the file resident and may print the same object 24 hours later.
The easiest solution is to remove the printer after each print event and then reload the printer. The is for the three computers that I can call up the printer and read the que.
Is there a setting that has corrupted the machine. I also have a hpeprint address for about 6 months. Could that be the problem?