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SkyraiderA1
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HP Office jet Pro 8500A print que will not clear after printing

HP Recommended
Officejet Pro 8500A Premium
Microsoft Windows 7 (32-bit)

Starting about 3 months ago my Officejet 8500 kept the file in the que after printing. I have a laptop Windows 10, Desktop Windows 7, Desktop Windows 10, and Android Turbo that had printed with no problems for over a year.

Now the print que keeps the file resident and may print the same object 24 hours later.

The easiest solution is to remove the printer after each print event and then reload the printer. The is for the three computers that I can call up the printer and read the que.

 

Is there a setting that has corrupted the machine. I also have a hpeprint address for about 6 months. Could that be the problem?

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Dvortex
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HP Recommended

Hello, @SkyraiderA1 – Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

 

Going through your post, it looks like an issue with the print spooler or with the printer drivers.

 

Let's first update the printer firmware. Go to http://hp.care/2qDrdOR to download and update the firmware. Restart the printer once done.

 

Now, follow the steps below to clear the print spooler and to clean install the drivers on all the Windows PC's.

 

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.

 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2qDrdOR to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


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DVortex
I am not an HP Employee
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