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HP OfficeJet 4622 (All-In-One Printer)
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Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 21 of 36 (2,410 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

meant x64 not x32

Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 22 of 36 (2,404 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

I appologize as I gave the wrong instructions for your particular printer. Check Add/Remove programs and uninstall (if it is there) HP Solution Center and HP Officejet 4622. Then try re-installing.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 23 of 36 (2,391 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Sorry to tell you, Travis

But I uninstalled everything I could find & also deleted all the documents related to HP.

Then tried to install the driver (4622) & got the very same error code from the beginning of the first page !

Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 24 of 36 (2,390 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Just for fun I decided to try & install the HP OfficeJet "pro" basic driver

it began loading fine & then switched to K5300/5400 series (?)

Then once again error code 1075 showed up

"print spooler stopped, dependency service does not exist"

Got any more clues/ideas I can try ?


I'm about ready to return this to the store I bought it from, but I've already got the ink cartridges installed, so they probably won't let me return it !

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 25 of 36 (2,350 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy,

 

We need to isolate the issue. Please install this printer on a different computer, and let me know if you have the same issues?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 26 of 36 (2,328 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Great idea,

but sorry

"no  can do"

as I don't have another computer that I  can install the software onto.

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 27 of 36 (2,325 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy,

 

Do you have a relative or a friend which would allow you to test the printer?

 

It would help to isolate this issue to figure out the correct troubleshooting path to proceed with.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 28 of 36 (2,320 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

I'll see if I can talk someone into it when I get back from this road trip I'm on
Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 29 of 36 (2,318 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy,

 

Thank you for the update.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
Posts: 20
Member Since: ‎05-18-2012
Message 30 of 36 (2,314 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Just thought of something
I have my laptop with me.
If I go to HP's site & download the program where I'm staying (if they'll let me) onto their computer.....
What am I looking for to help you determine why it's not downloading on my computer ?
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