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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP OfficeJet 6500

HP Recommended
HP OfficeJet 6500
Windows XP

Printer first stopped printing black.  Changed all ink cartridges, went through reset, system cleaned printhead and then manually cleaned printhead.  Now receiving failure message when aligning cartridges with no code.  What is next step?  Product is out of warranty.

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HP Recommended

Hi ladydi95 ,

 

 

Welcome to the HP Forums.

 

 

I see that you are having an issue with the printer not printing black and an issue with the alignment failing.

 

First off, please click on the link for Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-i....

 

 

Here is a link that deals with 'Alignment failed' Message Displays on the Printer Control Panel"

 

 

Write me back and let me know how you made out.

 

Cheers,   Smiley Happy

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