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Honor Student
Posts: 2
Member Since: ‎02-16-2013
Message 1 of 4 (1,137 Views)

HP OfficeJet 6600 fax problem

I am trying to send faxes via this device from an extension off a PABX, but after following all of the instructions in the user guide (dial via the phone handset etc) I cannot communicate with another fax in our organisation. The OfficeJet 6600 works perfectly when connected to a direct line.

 

Are there any known issues faxing via a phone extension with this device?

 

Thanks in anticipation.

 

David

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Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 4 (1,113 Views)

Re: HP OfficeJet 6600 fax problem

Is this PABX a VOIP (Voice Over Internet Phone)? 

Usually the printer will not guarantee sending and receiving fax all the time, because it has a lot of transmitters interrupting between the communication. 

Since this works fine with a single line, then it is something with the PABX. You may have to contact them, and let them know. This seems interested. I would really like to know the results. 

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Honor Student
Posts: 2
Member Since: ‎02-16-2013
Message 3 of 4 (1,105 Views)

Re: HP OfficeJet 6600 fax problem

Thanks for your comments and suggestions!

 

The phone is connected to a PABX. When dialing from the handset (as noted in the user guide) I can certainly hear the usual fax "noises", but then there is a period of total silence, followed by the error "No answer".

 

We are getting an entirely new PABX (and a new set of handsets - about 80) in a couple of months, so perhaps we might have to wait and try it with the new system.

 

I will let you know what happens!

 

Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 4 (1,093 Views)

Re: HP OfficeJet 6600 fax problem

[ Edited ]

i did a little more research and found a link that may give you more assistance with this issue. 

http://support.hp.com/us-en/document/buu50333

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