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Top Student
Posts: 5
Member Since: ‎09-23-2010
Message 1 of 6 (1,434 Views)

HP OfficeJet 8600

I have searched this but unable to find a solution.  I have a networked 8600.  Most items print with no problem however sometimes it wont print excel spreadsheets.  The weird thing is that sometimes it will print with no problem other times just blank pages come out of the printer. 

 

Any help would be great.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 6 (1,429 Views)

Re: HP OfficeJet 8600

Have you tried to update Office?  What operating system?

I am employed by HP

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Top Student
Posts: 5
Member Since: ‎09-23-2010
Message 3 of 6 (1,420 Views)

Re: HP OfficeJet 8600

Windows XP

Office 2003 with SP3

 

Updating office other than patches and SP is not an option at this point.  Corporate decides when we update.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 6 (1,413 Views)

Re: HP OfficeJet 8600

OK, then you are at your corporation's mercy.  Make sure you reboot your PC daily and hope your company decides to keep you current.

I am employed by HP

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Top Student
Posts: 5
Member Since: ‎09-23-2010
Message 5 of 6 (1,409 Views)

Re: HP OfficeJet 8600

No offense but I don't think so.  I have 27 other printers in this building and this is the only one that acts like this.  The majority ( like 24 out of 28 ) being HP's.  Including the older version the K5400.  This problem is specific to the K8600.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 6 (1,405 Views)

Re: HP OfficeJet 8600

OK, are you permitted to download (possibly) updated software from here?

I am employed by HP

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation