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MB-2016
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Message 1 of 2
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HP OfficeJet 8710 not found

HP Recommended
HP OfficeJet 8710
Microsoft Windows 7 (32-bit)

Our wireless 3-in-1 OfficeJet 8710 previously worked, however when we had to re-install the software on our computer (it either disappeared or was accidently removed), it now says "The HP OfficeJet 8710 was not found." 

 

I have checked the IP address and it matches the one listed on the Wireless Report Summary

The firmware is the latest version (WBP2CN1619BR)

The Printer and the computer are connected to our network

Restarted the computer, router, and printer

 

Any guidance on how to fix this??

 

1 REPLY 1
greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

If that fails, try to uninstall and reinstall the FULL feature software.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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