cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Tom123
New member
4 3 0 0
Message 1 of 33
76,639
Flag Post

HP OfficeJet J6480 false paper jam error

HP Recommended

My HP OfficeJet J6480 is about 3 months old and has worked flawlessly as a wireless printer for 5 PCs / notebooks in my home. We leave it on all the time and the other morning we noticed it was displaying a paper jam error. None of our PCs / notebooks were on at the time. The error in no way accompanied the sending of a print job to the printer. Nor is there actually a paper jam. I have thouroughly gone through the help documentation and videos, and have now completely checked the paper paths at least 4 times, and even vacuumed out the printer in case dust or debris was the culprit. I ended up on this forum after googling the J6480 paper jam error, and I found another posting about this very issue ( http://h30434.www3.hp.com/psg/board/message?board.id=Printing&message.id=667 ). I have tried all the steps suggested in that posting; things like unplug and replug the printer from its power source three times, or power down then hold down the # and 3 keys and power up (does some sort of hardware reset), reinstall the software (which I have done on just one of our 5 PCs / notebooks - As we get the error even when all PCs / notebooks are turned off). But I have had no success so far.

 

Can you please assist?  We need to print.

 

Thank you

 

 

0 Kudos
32 REPLIES 32
DexterM
Level 10
4,502 4,478 304 1,048
Message 2 of 33
Flag Post
HP Recommended
have you tried updating the firmware of the printer? if not, then go to this link and follow the instructions.
CLICK HERE
I am an ex-HP Employee. Currently inactive on the forum.
Tom123
Author
New member
4 3 0 0
Message 3 of 33
Flag Post
HP Recommended

Thanks for the suggestion to update the firmware.

 

Unfortunately the firmware upgrade process fails with the following error: "Failed: Network printer is not ready for flashing. Please check the printer status from either UG, Toolbox or EWS."

 

I suspect that the persistent paper jam error needs to first be resolved in order to flash the firmware to solve the persistent paper jam error....

 

Please instruct i there is a way around this. Otherwise I may have a catch 22 situation here.

 

Thanks again.

0 Kudos
Tom123
Author
New member
4 3 0 0
Message 4 of 33
Flag Post
HP Recommended

Well unfortunately with no solution forthcoming I have purchased a Lexmark and in a couple days will be discarding my 3 month old HP J6480. Such a shame. When it was functioning the J6480 was the best little all-in-one printer I've owned to date, with its built in wireless, sturdy construction, convenient paper tray and quick printing. I'm going to miss its features. But in the end a printer that no longer prints just isn't a printer any more...

 

 

 

 

0 Kudos
Tom123
Author
New member
4 3 0 0
Message 5 of 33
Flag Post
HP Recommended

Athough I have already replaced the printer, it is only 4.5 months old. So instead of discarding it this evening I called HP support. A very courteous and patient technician verified all the steps I had tried previously and walked me through a few more steps. We tried a different type of reset initiated by pulling the power cord and then simultaneously holding the # and 6 keys while plugging the cord back in. We also tried reseating the control panel bezel to make sure it was not obstructing the function of any buttons. Unfortunately nothing we tried worked.

 

But because the printer is still within its 1 year warranty period, the technician escalated the call to a higher level and HP offered to replace the printer at no charge. They are sending a replacement now. When I receive it I will have to send them my old printer. They pay for all shipping. And in return all HP asked for was a credit card number to hold as collateral pending their receipt of my old printer.

 

Seems fair enough.

0 Kudos
YangWe
New member
1 1 0 2
Message 6 of 33
Flag Post
HP Recommended

Hi, folks,

 

I also have "false paper jam" problem with my HP6480. I bought it last December - almost 4 month old. I've only used this printer twice and totally printed about 10 pages.  I've tried all tricks listed in this thread and suggested fixes from www.HP.com/Support  without luck. It seems that I have to through this thing away.  Anyone had tried upgrade firmware?

 

Thanks in advance,

 

Weimin

hankbates
New member
1 1 0 0
Message 7 of 33
Flag Post
HP Recommended

I have the same problem with my j6480, but it only occurs when printing in color, and only on one of two computers.

Firmware has been updated.

I suspect that the usual fix will work for problems with hp printers, reinstall the software.

0 Kudos
skippyjohnson
Level 7
Level 7
657 636 44 135
Message 8 of 33
Flag Post
HP Recommended

Here's how to fix a jam or recurring paper jam on the J6480 printer.

 

 

I am an HP employee.
0 Kudos
kevin_techno
Level 4
112 112 2 5
Message 9 of 33
Flag Post
HP Recommended
0 Kudos
sleah
New member
5 2 0 0
Message 10 of 33
Flag Post
HP Recommended

I too have a printer with the phantom paper jam and incorrect shutdown report. With replies like this from an HP employee, it shows what a battle we have to fix their garbage. If an employee is illiterate - which he is showing he is by the fact he obviously has no idea what this thread is about - then what hope do we have?

 

So far searching the net, the only solution would appear to be waste disposal, which in my experience is the best for almost all HP printers 😞

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation