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- Re: HP OfficeJet Pro 8740 Factory Reset
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09-08-2016 02:27 PM
Someone got a new printer at my client and did not wait for me to show up and set it up. They disabled USB in the setup and the reset network settings does not bring it back. How do I reset the printer to factory defaults or re-enable the networking on the printer?
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Accepted Solutions
09-13-2016 11:00 AM
Hi JFARLING!
If you dont see any option for Restore Factory Settings on your OJ 8740 printer, you can try doing these steps:
Note: This will literally restore all of the printer's settings, and you will need to do the "Out of the box" setup after the reset.
- Press Power button to turn the Printer On.
- Press BL, BL, BL, BL Buttons, in sequence. (BL stands for Bottom Left. Normally the button on the bottom left is the back arrow. And you need to do this while the front panel of the printer is on the Home screen)
- Touch Support Menu.
- Select Reset Menu and Touch OK.
- Select Semi-Full Reset and Touch OK.
- Wait for unit to Power Down/Turn Off.
- Press Power button to turn the Printer On.
I hope the steps are not confusing.
Let me know if this helped you resolve your printer problem.
Have a good day! 🙂
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09-08-2016 03:19 PM
Hi,
Please try Setup, Tools then Restore Factory Defaults
Regards.
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09-13-2016 06:19 AM
09-13-2016 11:00 AM
Hi JFARLING!
If you dont see any option for Restore Factory Settings on your OJ 8740 printer, you can try doing these steps:
Note: This will literally restore all of the printer's settings, and you will need to do the "Out of the box" setup after the reset.
- Press Power button to turn the Printer On.
- Press BL, BL, BL, BL Buttons, in sequence. (BL stands for Bottom Left. Normally the button on the bottom left is the back arrow. And you need to do this while the front panel of the printer is on the Home screen)
- Touch Support Menu.
- Select Reset Menu and Touch OK.
- Select Semi-Full Reset and Touch OK.
- Wait for unit to Power Down/Turn Off.
- Press Power button to turn the Printer On.
I hope the steps are not confusing.
Let me know if this helped you resolve your printer problem.
Have a good day! 🙂
Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
09-13-2016 11:03 AM
@Charmaine_HP wrote:Hi JFARLING!
If you dont see any option for Restore Factory Settings on your OJ 8740 printer, you can try doing these steps:
Note: This will literally restore all of the printer's settings, and you will need to do the "Out of the box" setup after the reset.
Press Power button to turn the Printer On. Press BL, BL, BL, BL Buttons, in sequence. (BL stands for Bottom Left. Normally the button on the bottom left is the back arrow. And you need to do this while the front panel of the printer is on the Home screen) Touch Support Menu. Select Reset Menu and Touch OK. Select Semi-Full Reset and Touch OK. Wait for unit to Power Down/Turn Off. Press Power button to turn the Printer On.
I hope the steps are not confusing.
Let me know if this helped you resolve your printer problem.
Have a good day! 🙂
I discovered this method about 3 hours ago and was able to get to network menus and reset menus that worked.
03-06-2017 01:27 PM
So, if you are like me, you continuously hit the blue clock-wise facing arrow at the lower left side inside the view screen and failed to pull up a reset menu. That turns out not to be the BL key described in the reset procedure. Try this: push the copy button on the view screen. This will illuminate the white counter clockwise facing arrow outside of the viewing area just below the question mark. Touch this arrow several times. The first touch will make it disappear, but about the fifth time you push here , the magical "support menu" will appear. Scroll through the various options using the up and down arrow icons on the view screen and do a "semi-full reset" to get back to out of the box settings. The printer will turn itself off, but when you restart it, you are back to factory defaults
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