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enirac
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HP OfficeJet Pro 8740: how to optimize the scan quality?

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OfficeJet Pro 8740

HP OfficeJet Pro 8740: how to optimize the scan quality (rather poor quality when scanning documents)?

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MKazi
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@enirac

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP OfficeJet Pro 8740 All-in-One Printer and you would like to optimize the scan quality. I read that there is poor quality while scanning documents. 

 

To provide an accurate resolution, I need a few more details: 

  • What operating system are you using?
  • How is the copy quality? If the copy quality is good then it indicates that the scanning hardware is fine.

Since you have not mentioned the operating system, I will provide you steps to scan in Windows and Mac also:

If the copy quality is bad then let us fix it by following the below steps:

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
  • To further fix the copy quality issues, please perform the steps as described in detail from this link.

I hope this information helps. Please feel free to let me know how it goes. Good luck! 🙂

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