My All in One print, fax, copy, scanner all of a sudden lost it's abilaty to recognize scanner. worked 3 times in a row then quit. i did diagnostics, used HP Print and Scan DR, updated drivers, uninstalled and re-installed. Everything I could find on the subject, worked one more time then quit alltogether!
The PC says it doesn't find a scanner installed.
All the machine will do now is print. Connected to PC via USB
Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet4620 printer. I understand that your scanner is not getting recognized and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Check Windows Image Acquisition settings.
Temporarily disable firewall software on the computer.
Check the printer connection status.
Click here and follow the document to perform above steps.
Let me know if that works.
Sandytechy20 I am an HP Employee
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