• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 01:13 PM

HP Recommended
Product: HP Officejet 100 Mobile

The 1/8th" black belt that moves the cartridge carriage broke on my HP Officejet 100 printer. Can this be fixed? Can I do it myself or do I need to bring it to a tech?  

1 REPLY 1

‎05-11-2017 04:11 PM

HP Recommended

Greetings @VT_Graphics,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that the carriage on your printer broke and you are looking to get it fixed, is that right?

Not to worry, I will be glad to help. 

Do you mean to say that the belt is not moving or is it physically broken?

 

If the belt is physically broken, recommend you contact our phone support to check on the service options available for your printer. 

If you are facing any carriage issue, please try the steps suggested in this HP article. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.