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10-12-2010 07:29 AM - last edited on 04-18-2016 12:07 PM by OscarFuentes
It is an issue with hardware of the printer "carriage jam", refer to the article below:
If the issue persists:
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.