HP Officejet 4500:Print cartridge problem: (tri-color) Refer to device documentation to troubleshoot

[Jmes]

Hi, thanks for the help. It worked when i hard reset the printer... but after a few minutes, im getting the same error again

[herve]

It appears that, for some reason that I cannot explain, the color cartridge is demanding more and more power as it is emptying...

I bought a new power supply and have been able to use a rejected cartridge 20% further. what happens next is that the printer completely bugs by lack of power...

I finally think that the problem comes from a cartridge manufacturing issue. I removed the color cartridge and use the printer as B&W, with the hope that HP will fix the manufacturing problem one day...

[Bob_Headrick]

---

@herve wrote:

It appears that, for some reason that I cannot explain, the color cartridge is demanding more and more power as it is emptying...

I bought a new power supply and have been able to use a rejected cartridge 20% further. what happens next is that the printer completely bugs by lack of power...

I finally think that the problem comes from a cartridge manufacturing issue. I removed the color cartridge and use the printer as B&W, with the hope that HP will fix the manufacturing problem one day...

---

This is very unlikely, the power for the cartridge is set during alignment and does not change over time (or usage).

You might try cleaning the cartridge and printer contacts as shown in this document (for another series of cartridges, but same principle).

[herve]

I know this seems unbelievable but the power supply cannot even start the printer when the color cartridge is in and

that problem never occurred with the original cartridges delivered with the printer (I negotiated two sets of them)...

I tried all cleaning, reseting, and other incantations before coming to that conclusion...

[Jmes]

One thing i discover is that, I can print in "black" only if you remove the "tri-color" cartridge. The printer works provided you remove the tri-color cartridge. The scanner and copier works perfectly. But the question is, can you live printing without the colored? Still unresolved.

[aranapatona]

what documentation? my printer only had a printed getting started guide, is there a manual somewhere?

[herve]

Good day all,

One think surprises me. There is most likely someone from HP who reads that thread (IMHO). Ho cames we don't get any reaction, any comment from someone from HP?

It is most likely because no one got the authorization from his hierarchy to intervene in that thread so far. My interpretaion of that is that there is a big, deep, and costly structural problem here, so my recommendation would be to:

- use the printer as black and white (just removing the color cartridge) as long as it is sustainable for our needs in the hope (I should probably rather use the word fanstasm...) that someone is working on it and it gets solved one day.

- Try and estimate how long that "survival mode" is resonably sustainable for your specific situation and plan the purchase of another printer, preferably of a different brand in the hope (fantasm again ?) that it could be more reliable.

- once done, forget about that specific problem becous it is most probably a useless loss of time to think about it anymore.

I will personally go really soon for an equivalent functionality from some asiatic brand that, although manufactured in the same factories as the others, will set my expectactions at a level which will minimize the unavoidable disapointment...

Best of luck to you , all unfortunate HP customers 😉

[Tonerandink]

HOW DO I RESET CARTRIDGES

[dutchessah]

I am having the same problem so if you or someone knows how to fix this let me know also!!!

[jeremydn]

I fixed it! Here's how I did it:

Instead if spitting lightly on the cartridge itself, lick your finger and rub it across the connecter where the cartridge is inserted. After I did that, it read "genuine hp cartridge detected and went through the alignment process. This is fixable . . . just annoying. Hope this works for you guys. 

Jeremy