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Student
Posts: 1
Member Since: ‎08-06-2012
Message 1 of 2 (605 Views)

HP Officejet 4500 Printer Problems

I own an HP Officejet 3-in-One Officejet 4500 Printer.  I can't use it because when I attempt to print a document, I receive a "printer offline".  I need this printer for school, and work as does my husband.  This is an HP product and I would think HP would want to stand behind it.  I really need to get this fixed because right now I am fuming.  Thanks

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Regents Professor
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 2 (575 Views)

Re: HP Officejet 4500 Printer Problems

What operating system does the computer use?

 

Is the printer connected to the computer by USB cable or a network connection?  If a network connection, is it wireless or wired?  Also, what brand and model is the router?

 

 

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