Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎08-06-2012
Message 1 of 2 (605 Views)

HP Officejet 4500 Printer Problems

I own an HP Officejet 3-in-One Officejet 4500 Printer.  I can't use it because when I attempt to print a document, I receive a "printer offline".  I need this printer for school, and work as does my husband.  This is an HP product and I would think HP would want to stand behind it.  I really need to get this fixed because right now I am fuming.  Thanks

0 Kudos
Regents Professor
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 2 (575 Views)

Re: HP Officejet 4500 Printer Problems

What operating system does the computer use?


Is the printer connected to the computer by USB cable or a network connection?  If a network connection, is it wireless or wired?  Also, what brand and model is the router?



↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation