Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎01-06-2013
Message 1 of 2 (3,133 Views)

HP Officejet 4500 Scanner is not working

I just purchased hp officejet 4500  

the printer works fine

however when i try to SCAN   i get error message  "No Scan OPtions"

0 Kudos
Teacher
Posts: 58
Member Since: ‎01-07-2013
Message 2 of 2 (3,118 Views)

Re: HP Officejet 4500 Scanner is not working

[ Edited ]

1) Have you installed the printer software?

2) Are you able to initiate a scan from the computer?

   Double click on the HP solution Center icon on the destop and click on "scan picture" or "scan   document".    Does it work?

 

 

For scan to work from the computer, the printer software should be installed.

If you have installed the software and are able to scan from "HP solution center", then follow the document below which addresses the "No scan options" issue.

 

http://support.hp.com/us-en/document/c02450835

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation