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Student
Posts: 1
Member Since: ‎12-10-2013
Message 1 of 1 (162 Views)

HP Officejet 4620: Documents simply vanish from the print queue without printing

I installed this printer as a network printer a week ago and I still cannot get it to print from my computers ( two on the same wireless network). 
Earlier when I printed, I would get a message saying "Cannot communicate with the printer". So I removed the printer and added it back again.

Now when I print, it shows up in the print queue with status of "printing" and then goes away.. indicating as if it has printed. However nothing comes out of the printer. 

I went through some other posts related to this printer and topic and under network protocols I enabled "IPv4"only. Still no luck.

 

I have an ASUS RT65 R router and both my laptops have Windows 7.

 

Any suggestions as to what to try would be most appreciated

 

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