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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-22-2015 02:35 PM

HP Recommended

Brand new, Right out of the box that was the problem--- Ink cartridge must be replaced . . . This was the Color Ink Cartridge

 

The black seemed fine . . . I think you have a defective product that needs to be addressed . . . Yes, I went through all the steps.

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‎12-23-2015 07:21 AM

HP Recommended

Hello @bimi4,

 

As mentioned earlier, you will need to contact our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you,

HevnLgh
I work on behalf of HP



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