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08-27-2012 09:12 AM
printer won't print; message is cartridge error: refer to device documentation to troubleshoot. cartridges are not expired and there is no visible problem. what else should I try:
08-28-2012 10:47 AM - last edited on 02-21-2017 10:55 PM by OscarFuentes
Hi. Here is a document for your printer model that addresses print cartridge errors on the display screen on the printer. It will provide you with troubleshooting steps to try to fix the problem. It walk you thru how the clean the contacts in the cartridges and in the machine to make sure that buildup in not causing the machine to read the cartridges incorrectly. Here is the link to that document.
08-28-2012 06:46 PM
I cleaned the tri-color cartridge and replaced the black ink cartridge, but this didn't solve the problem. I then tried to operate the printer with the color cartridge removed (that was the one that looked like it needed cleaning). I keep getting the message to replace the left cartridge. Printer wouldn't print. I then put the color cartridge back in and I still get the original message that there is a cartridge error, see documentation to troubleshoot. What should I try next?
Thank you for your kind assistance.
08-29-2012 09:09 AM
Have you tried a new replacement cartridge? That would be a step that you want to try if you have got another. The cartridge might be faulty. You can try to clear the error message with a hard reset. No user settings are effected with a hard reset. Also , make sure that you have the printer plugged directly into a wall to ensure that it is getting the proper amount of power. Printers are made to be plugged into the wall directly. To do a hard reset:
1. With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.
2. Then unplug the cord from the wall socket.
3. Wait at least 30-60 seconds
4. Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer
5. The printer should power back on by itself, but if not use the power button on front panel to turn machine back on.
I hope this helps.
08-29-2012 02:45 PM
Thanks very much for your suggestion. I replaced the black ink cartridge and tried the hard reset. I still keep getting the same error message. l never use the color cartridge; do I need to replace that also or is there something else I can try?
08-29-2012 03:15 PM - last edited on 04-19-2016 11:09 AM by OscarFuentes
I would check and make sure that the spring is still in place in the chute and had no missing. I would compare it to the chute/cartridge slot for the black cartridge to make sure that it is positioned correctly, I an including a picture of those chutes with their springs/prongs showing. I put a yellow circle around the spring.
If the springs look fine I would look at this public document that goes over how to perform a partial reset. Please take note that the document mentions and lists settings that will be effected by the partial reset prior to performing it. Here is that link: http://support.hp.com/us-en/document/c00060793
08-30-2012 11:53 AM
Thanks very much for your kind assistance. I went ahead and bought the tri-color cartridge and the printer is now working. So, in the end, I had to replace both cartridges.
08-30-2012 11:57 AM
03-31-2014 07:36 AM
Several months ago I got a message on my All In One stating "Insert cartridge on left". It had a color cartridge seldom
used. I completed all the tasks suggested - cleaning the head, soaking the cartridge, reinstalling, etc and nothing
worked. Then one day it just started working again without the left cartridge - go figure. It's been working for
several months without the left (color cartridge) but today we're back to "insert left cartridge". Oh, well.
Will be looking for a simply black and white printer with fax.