Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 4
Member Since: ‎03-01-2014
Message 1 of 8 (232 Views)

HP Officejet 6000 has power, out of one ink, but power button wont turn on

I checked and the power source and cord are fine.  The power box has a green light and one of the ink lights is on - steadily.

I have tried to do a power reset by unpuging for 15 seconds, but that did not change any thing.

 

I was trying to print a document a few days ago, the green light was blinking and one of the ink lights was on - not blinking.

When I pushed the power button the green light went off and will not come on any more even if I push it.

 

I want to change the ink cartridge, but when I open the cover the cartridge tray does not move into view as it should.

 

Is it repairable?

0 Kudos
Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 2 of 8 (206 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

[ Edited ]

Hi puuahi,

 

I understand that you are having a problem with turning the printer on. I will try my best to help you with this. In this document for The Printer Will Not Turn On or Respond are steps that may resolve your issue.

 

I hope this information helps, please let me know how it goes.

 

Thank you,

I worked on behalf of HP.
Honor Student
Posts: 4
Member Since: ‎03-01-2014
Message 3 of 8 (201 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

This did not help.  I already tried all of these steps.

 

still the same - no green light, but I know there is power because the ink light is on.

Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 4 of 8 (192 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

[ Edited ]

Hi puuahi,

 

I am sorry that did not work.  I suspect that something is blocking the carriage. I am sending this document for A 'Carriage Jam' or '0X610000F6' Message Displays on the Computer. In it are steps for checking for paper and debris. Please get a flashlight and see if there are any broken pieces or paper blocking the carriage path. Also check if one of the ink cartridges has popped up blocking the carriage from moving.

 

I truly hope this helps, let me know how things go.

 

Thank you,

I worked on behalf of HP.
Honor Student
Posts: 4
Member Since: ‎03-01-2014
Message 5 of 8 (180 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

This did not work no paper jam; I could not get the cartridge to bdge. So frustrating.

I bought a new printer.
Honor Student
Posts: 4
Member Since: ‎03-01-2014
Message 6 of 8 (179 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

Did not work, no paper jam.
Cartridge would budge.

I bought a new printer.
Retired
Posts: 2,551
Member Since: ‎01-09-2014
Message 7 of 8 (173 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

@Ciara_B User is having cartridge issues.  Doesn't seem to budge.  Thanks.

I worked for HP.
Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 8 of 8 (166 Views)

Re: HP Officejet 6000 has power, out of one ink, but power button wont turn on

So the carriage wouldn't move at all, and you followed all the suggested troubleshooting. 

 

If the printer is still within warranty you could contact HP Support....

 

 

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation