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LAChase
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HP Officejet 6500 Paper Pickup Rollers not working

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Paper pickup rollers not working due to the main drive gear wheel.

Have you ever tried to open up this HP Printer to work on it?

Looks like that it is so sticktly manufactured that it is totally impossible for a man on the street to open it up.

Nobody other than a skilled HP Tech with specialized tools could ever open it up.

 

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jabzi
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Hello, 

 

If you see the main drive gear wheel dislocated / broken, then the printer is beyond repair.

 

You might have to call HP Tech Support for further assistance. ( USA ) 1-800-474-6836

 

If you are in USA, you may be provided with a Trade in option.

 

Regards,
Jabzi

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Although I am an HP employee, I am speaking for myself and not for HP.
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JamBro
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dkilroy905
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My paper pickup roller is not rolling. How can I get into it to see what is broken?

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rob_k
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In the guts of the printer is a small plastic gear that drives the paper feed roller. This gear can slide sideways on the metal shaft that drives it until it no longer engages with the rest of the gears in the paper feed. If you remove the output tray, then holding a flashlight, you can observe the paper feed roller and see if it actually turns.

 

If the gear has moved sideways, you can probably push it back with a screwdriver.

 

I went a little further and carefully  drilled an access hole in the underside of the computer. I then applied superglue to the shaft before I pushed the gear back in place. 

 

See this thread: 

 

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-6500A-Plus-does-not-feed-paper/td-p/29153...

 

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