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DCOX55
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HP Officejet 6500 Wireless: Error message General Printer Error - (0x61011beb)

Unable to print because of error

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HP Officejet 6500 Wireless: Error message General Printer Error - (0x61011beb)

The error code discribes a fatal error in the printer's firmware.  There are a couple of things you can try.  First try the steps in the document linked below.

 

http://support.hp.com/us-en/document/c00489814

 

If that doesn't work, move on to a partial reset.

 

  1. Make sure the printer is on.
  2. Pull the power cord from the printer.
  3. Pull the power cord from the wall.
  4. Wait 30 seconds.
  5. Plug the power cord into the wall, but do not plug in the printer.
  6. Hold the 3 and # buttons.
  7. While holding the buttons, plug in the printer.
  8. When the lights come on, let go of the buttons.

If neither works, you will need to get a new printer.

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