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Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 1 of 14 (2,325 Views)

HP Officejet 6500 Wireless Printer problem

My HP Officejet 6500 Wireless printer froze up while trying to load (a) the wireless driver. Anyone have the same issue?: womansad:

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 14 (2,294 Views)

Re: HP Officejet 6500 Wireless Printer problem

I am not sure I understand.  Did the printer freeze up loading firmware or did your computer freeze loading the driver?  Printers don't accept drivers, computers do.

I am employed by HP

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Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 3 of 14 (2,262 Views)

Re: HP Officejet 6500 Wireless Printer problem

Sorry, but thanks for the speedy reply. This happend while loading the driver on the lap top. Please help if you can. 8)

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 14 (2,261 Views)

Re: HP Officejet 6500 Wireless Printer problem

OK, understood.  Now I need to know what operating system and from where did you get the hp software?  What security suite are you using (Norton, McAfee, etc)?

I am employed by HP

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Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 5 of 14 (2,258 Views)

Re: HP Officejet 6500 Wireless Printer problem

Yes printer is now printing but will no longer turns on and off or scans. Panel is lit up but does not respond. This happen'd while running the Windows 7 HP Officejet 6500 E709 version13.0.0 "Starter CD". Please help.

Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 6 of 14 (2,257 Views)

Re: HP Officejet 6500 Wireless Printer problem

[ Edited ]

The security system is Trend Microtitanium Internet Security on Microsoft Windows 7. The software came with the printer for the HP Officejet 6500 E709 Starter CD. Any help would be much appreciated.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 7 of 14 (2,247 Views)

Re: HP Officejet 6500 Wireless Printer problem

OK, let's get the printer working first.  It sounds like it is hung up.

 

Let's reset it from the front of the printer:

 

Turn it off using the power button.

Hold # and 6 keys while and just after turning it back on with the power button.

 

Now, also from the front of the printer: Setup > Network > Wireless Setup Wizard. Follow the instructions to get the printer connected to your router.

 

Now, do not use the CD for software, get the latest software for your printer from the "Support & Driver" link at the top of this page.

I am employed by HP

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Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 8 of 14 (2,216 Views)

Re: HP Officejet 6500 Wireless Printer problem

That's the problem...u can't turn it off from the front panel, it's hung upppppp!

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 9 of 14 (2,212 Views)

Re: HP Officejet 6500 Wireless Printer problem

OK, can you unplug the power from the back of the printer, wait 15 seconds, then holding # and 6, plug back in and turn it on?

I am employed by HP

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Top Student
Posts: 7
Member Since: ‎03-15-2011
Message 10 of 14 (2,191 Views)

Re: HP Officejet 6500 Wireless Printer problem

Great and thanks! Now, can you help me with the other two issues that make up the bulk of the problems I've having. First, I have the CD that HP provided " HP Officejet 6500 E709. I'm still trying to connect the wireless feature of the printer. Also, the "Scanning" feature is also not responding. When I press the "SCAN" and or "START SCAN" the panel reads "NO SCANNING OPTIONS". Thanks again!!!!!!!!!!!!

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