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Student
Posts: 1
Member Since: ‎05-10-2014
Message 1 of 2 (887 Views)

HP Officejet 6500 - a smudge on the very edge of each envelope I try to print

Every envelope I print (they are for wedding invitations) has a small ( about 1 inch) smudge right along the edge of the envelope.  I have tried everything I know to try.  I have wiped down all open areas incase there was a dob of ink some where.  I have cleaned the print heads.  What can I do?

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HP Support Agent
Posts: 17,328
Member Since: ‎09-02-2013
Message 2 of 2 (858 Views)

Re: HP Officejet 6500 - a smudge on the very edge of each envelope I try to print

[ Edited ]

Hi Knipple,

 

I would like to help you eliminate the smudge you are seeing on your envelopes. Please use the solutions in the following document; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.

 

If the issue persists you might try the following; Black ink stains envelopes when printing, it is a little unconventional but hey, if it works it works! Smiley Happy

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


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