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Bill5800
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Message 1 of 4
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HP Officejet 6500 won't scan

HP Recommended
Office jet 6500 E709n
Microsoft Windows 10 (64-bit)

Evver since I changed to Windows 10 my printer won't scan. It worked fine with Windows 7. Now when I try to scan something I get a note that says "The scan cannot be performed because another program or computer is using the networkedHP imaging device.Try again later."

I am connected wirelessly and can print a document from my computer and can copy documents at the printer. I can fax from the printer. I can't scan from the printer or computer.

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greenturtle
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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Bill5800
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Message 3 of 4
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HP Recommended

Evver since I changed to Windows 10 my printer won't scan. It worked fine with Windows 7. Now when I try to scan something I get a note that says "The scan cannot be performed because another program or computer is using the networkedHP imaging device.Try again later."

I am connected wirelessly and can print a document from my computer and can copy documents at the printer. I can fax from the printer. I can't scan from the printer or computer.

 

I can scen now using the "Windows scan and fax feature" but following your past instruction did not work

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greenturtle
Level 15
Level 15
13,212 13,160 1,339 3,474
Message 4 of 4
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HP Recommended

Hi,

 

Can you try the HP All in One Remote apps?  It has the HP Scan and Capture apps.

 

This resource will show you how to download and install the apps.

 

Windows 10 : Downloading and Installing the HP AiO Remote & HP Scan & Capture Apps

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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