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MrsCotta
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HP Officejet 6700 Premium - unhelpful error message

HP Officejet 6700 Premium only error message "there is a problem with the printer or ink system"  I have turned off and unplugged but same error with no codes.   This message happens as soon as the printer turns on.   Where do I begin to research?

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HP Officejet 6700 Premium - unhelpful error message

Hi, is this a new printer install?

Have you changed any cartridge(s)?

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MrsCotta
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HP Officejet 6700 Premium - unhelpful error message

not a new install. Ink cartridges have been changed in the past but not recently. The only thing different was the printer was moved to the other side of the desk.
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HP Officejet 6700 Premium - unhelpful error message

Ok, you can try removing all the cartridges then turn the power off to the 6700.

Next turn the power back on.

If you see a error msg "missing print cartridges" insert the cartridges back one by one.

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MrsCotta
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HP Officejet 6700 Premium - unhelpful error message

removed ink, powered off and back on. insert M closed door and got missing cartridge message. repeated with, c and y each time getting the "missing cart" mess, but after inserting last cartridge I got the "problem with printer or ink system" message.
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HP Officejet 6700 Premium - unhelpful error message

There is a possible bad cartridge.

If you remove the last two inserted and switch the insert order does the error msg appear?

How old is the printer?

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MrsCotta
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HP Officejet 6700 Premium - unhelpful error message

The printer warranty expires in July 2013. I did not turn printer off but removed ink and insert black first then y. Error message appeared after y.
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HP Officejet 6700 Premium - unhelpful error message

Give HP tech support a call.

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abqlavigne
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Did an HP technician solve this problem by phone?

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Valentine52
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HP Officejet 6700 Premium - unhelpful error message

What is the Tech support phone number?  

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