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Student
Posts: 1
Member Since: ‎09-11-2013
Message 1 of 2 (650 Views)

HP Officejet 6700

HP Officejet 6700 Premium Fax e-All-in-One Printer Windows 7.

 

When I look at the display the words  "original loaded" are there even if there is no document in the feeder .I can still print but if I copy something from the feeder after the page is feed through the feeding mechanism does not stop running, I have to press cancel to stop it. I cannot used the flat bed scanner because when I press scan the paper feeder starts running. I have disassembled and reassembled the paper feeder with no luck.

 

Is there away to reset the device? I think it is a hard or software problem rather than some thing stuck.

 

Is there a # for HP support I cannot find one on the support site.

 

Thanks in advance.

Barry

0 Kudos
Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 2 (637 Views)

Re: HP Officejet 6700

[ Edited ]

Hi Barry,

 

You could try doing a Hard Reset as described in the following link.  Click Here  Does that help?

 

If not, you could do a Semi Full Reset.  If successful, this would reset the printer to factory defaults and clear the memory.  If the printer was on a wireless network, it would be taken off and would need to be reconnected.  If you want to give this a try, I can send the steps in a private message to your HP Forums in-box.  I would need you to agree not to publish the steps.  Let me know what you decide.

You can call HP Support in the US or Canada using 800-474-6836.  From other countries you can look here ==>  Contact HP Worldwide. 

 

Let me know how it goes.

 

Good Luck !

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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