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Posts: 1
Member Since: ‎12-07-2009
Message 1 of 1 (483 Views)

HP Officejet 7210 All-in-one

Hi - I'm a newbie. Hope I'm doing this right!   I have an HP Officejet 7210 All-in-one (love it!!!) and when I got a new computer (w/Vista), I downloaded what I thought was the same HP Photosmart software to my new computer. I am still using the same 7210 All-in-one as before.  The problem is that the updated software is not the same as what I had before and I can't use my scanner anymore. I do a lot of photography work - scanning, editing, copies, etc. and the program I had before was great for what I do.  Is my problem with Vista or have the software and drivers changed that much?  When I hit the 'Scan' button now it tells me to "run or install device software"  which I thought I had done.  I downloaded the software from the HP website.  Anyone have any suggestions? 

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