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KRF Student
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HP Officejet 7500 cusing problems with wireless netwrok

HP Officejet 7500A
Windows 7

Hi

 

I hae a new Officjet 7500A bought for the wireless capability.  When I setup the wireless network and connect to my network the printer connects but all other devices that operate on the wi-fi (iPads etc) stop working on the network.  I have had to reposition the pronter and connect it to the router with a cable to stop the problem.

 

Any ideas?

 

Keith

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HP Officejet 7500 cusing problems with wireless netwrok

Please provide the following relevant information so someone can help including:

 

Printer Model - Done

Detailed Problem Description -

Operating System of computer (including service pack revision) - Done

Connection Method - USB, Hardwired LAN, Wireless? -

Make and model of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns. 

If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -

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Dede1907 Top Student
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HP Officejet 7500 cusing problems with wireless netwrok

Hi,
The frequency of the modem you are using the 2.4 GHz and make sure that these ports must be open:
Printing: UDP ports 427, 137, 161
• TCP port: 9100

Scanning

UDP ports: 427

TCP ports: 9220, 9500

Try resetting the wireless modem you are using.
Try again uninstall all the software and drivers.

and you need to update your printer's firmware to use your printer AirPrint feature

 

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HP Officejet 7500 cusing problems with wireless netwrok

FWIW, I have never had to open any ports on a router to make a printer work.

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Dede1907 Top Student
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HP Officejet 7500 cusing problems with wireless netwrok

If you want to use your printer on a network together should not be a router and access point devices.

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HP Officejet 7500 cusing problems with wireless netwrok


@Dede1907 wrote:

If you want to use your printer on a network together should not be a router and access point devices.


So what you are saying is if you want to use printer on a network you should not have a router or access point?   Please refrain from making comments like this.

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Dede1907 Top Student
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HP Officejet 7500 cusing problems with wireless netwrok

Are you up to date version of the software for your printer ?
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