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Student
Posts: 1
Member Since: ‎04-18-2012
Message 1 of 2 (427 Views)

HP Officejet 8600 Driver Installation Locks up - Crashes Out - install unsuccessful

I have a new Officejet 8600 premium, installed on home wireless network.  It installed perfectly on two other computers.  During the driver/install on the last machine (Dell Dimension E521 running XP), I select the radio button to setup/install using wireless/ethernet, the software starts scanning the network and then crashes out - a Windows "error and must close" followed by send/don't send the error info to microsoft.  After that its dead in the water.  Sometimes it takes me back to the radio buttons, sometimes I have to force-close the window using task manager.

 

I've disabled the firewall, but same crash-out during the HP install network scan.  Uninstall-reinstall the drivers CD, same result.  Looked all over HP websites I could find - no solutions located.

 

Any and all help or suggestions appreciated.  I don't understand the problem since the first two went perfectly!

 

Thanks much!

0 Kudos
Grad Student
Posts: 187
Member Since: ‎01-11-2012
Message 2 of 2 (417 Views)

Re: HP Officejet 8600 Driver Installation Locks up - Crashes Out - install unsuccessful

Honestly, from the errors that you've mentioned, it sounds like a Windows issue.  I would look for a Visual C++ update on the Windows website.  I would also check for a Windows installer update.

You will also need to check www.adobe.com for a flashplayer update.

If these options don't resolve the issue, please call 1-800-474-6836 for more in-depth support.

SandyBob

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Although I work for HP, my posts and replies are my own opinion and not those of HP
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