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missco
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HP Officejet A Plus general error

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HP Officejet A Plus 6500A Plus

Hi I have a error message coming up 0x610000f6 it says general error, there is a problem with the printer, refer to printer documentation.

 

I have turned it off and on, taking power cord out, taken ink cartridges out and then back in, looked for paper james but it still comes up so i have no idea what it may be???

 

if anyone knows that would be amazing. thanks

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Chimney_83
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Greetings @missco

 

Thanks for the post. 

 

I understand that you are getting 0x610000f6 error on your printer. 

Not to worry, I will be glad to assist you. 

Kudos to you for trying to troubleshoot the issue on your own. 

Have you connected the printer to a surge protector?

 

The error you are getting on the printer is related to carriage jam, please refer to this HP Article and perform the steps suggested in the same order. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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