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Intern
Posts: 51
Member Since: ‎03-07-2010
Message 1 of 10 (8,900 Views)

HP Officejet J3680 All-in-one Printer

Windows XP Home SP3

Internet Explorer 8

===================

 

After reinstallating the HP J3680 printer I found that:

 

1.- Scann does not work.

 

2.- HP Solution Center does not open, getting the following error message:

 

HP SOLUTION CENTER

No devices have been detected

HP Solution Center will close now.

 

Please advise.

 

Thank you.

 

 

 

0 Kudos
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 10 (8,896 Views)

Re: HP Officejet J3680 All-in-one Printer

Hi,

Follow the setup instructions here. Perform the setup according to the type of connection that you will use. (USB, wireless or network)

Best regards,
erico

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Intern
Posts: 51
Member Since: ‎03-07-2010
Message 3 of 10 (8,891 Views)

Re: HP Officejet J3680 All-in-one Printer

The printer is already reinstalled, after about 5 times of trying.

 

The problem is with the HP Solution Center. I cannot open it.

 

The "scanner" is not working.

 

Thank you.

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 4 of 10 (8,882 Views)

Re: HP Officejet J3680 All-in-one Printer

 


rocasan wrote:

The printer is already reinstalled, after about 5 times of trying.

 

The problem is with the HP Solution Center. I cannot open it.

 

The "scanner" is not working.

 

Thank you.


 

So if you press scan on the printer control panel it will not scan?

 

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Intern
Posts: 51
Member Since: ‎03-07-2010
Message 5 of 10 (8,847 Views)

Re: HP Officejet J3680 All-in-one Printer

When I press "scan" on the printer control panel it will not scan.

 

Please advise.

 

Thank you.

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 6 of 10 (8,841 Views)

Re: HP Officejet J3680 All-in-one Printer

[ Edited ]

 


rocasan wrote:

When I press "scan" on the printer control panel it will not scan.

 

Please advise.

 

Thank you.


 

 

That means there is a firmware problem with your printer. I will see if I can find reset instructions and//or a firmware update for your printer. Choose the appropriate Operating System  in the web document to download and run the update.
Best regards,

erico 

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Intern
Posts: 51
Member Since: ‎03-07-2010
Message 7 of 10 (8,821 Views)

Re: HP Officejet J3680 All-in-one Printer

The problems are solved !

 

After so many hours spent between DELL and HP, finally I found a Level 2 technician who solved the the problems.

 

He should be Level 10 ! ! !

 

Thanks HP

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 8 of 10 (8,796 Views)

Re: HP Officejet J3680 All-in-one Printer

 


rocasan wrote:

The problems are solved !

 

After so many hours spent between DELL and HP, finally I found a Level 2 technician who solved the the problems.

 

He should be Level 10 ! ! !

 

Thanks HP


 

So what was the fix?

 

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 2
Member Since: ‎11-30-2011
Message 9 of 10 (5,463 Views)

Re: HP Officejet J3680 All-in-one Printer

Hi, I have the same problem with a HP Officejet J3680, but it does not have warranty Smiley Sad.... I just want to know what causes the problem, because I can not copy or scan any document, It just prints.

 

The error massage says: no scan options.

Highlighted
Student
Posts: 1
Member Since: ‎05-01-2014
Message 10 of 10 (1,423 Views)

Re: HP Officejet J3680 All-in-one Printer

The HP Advisor/Solution Center will not open on my HP Officejet J3680 and  scanner will not work. Please advise...Thank you.

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