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Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 1 of 9 (2,463 Views)

HP Officejet J4580 Scanning/Copying/Faxing Problem.

Hello.

When I'm turning on the printer it shows me a message on it: "Scanner Failur. Unable to scan,copy or send FAX. Press OK.".

And When I try to scan through the solution center it shows me the next message:

[URL=http://www.siz.co.il/][IMG]http://up201.siz.co.il/up2/jmdwbroz1muk.png[/IMG][/URL]

[URL=http://up201.siz.co.il/up2/jmdwbroz1muk.png][IMG]http://up201.siz.co.il/img2/jmdwbroz1muk.png[/IMG][/URL]

 

Please help me to fix this problem.

Thanks.

Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 2 of 9 (2,448 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

This is the disc that i've got with the printer:

I tried to reinstall the software , but it didnt help.

Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 3 of 9 (2,417 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

Please help me.

Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 4 of 9 (2,397 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

...Up....

Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 5 of 9 (2,356 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

UP..

Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 6 of 9 (2,310 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

UP???.....................................................

Teacher
Posts: 282
Member Since: ‎10-20-2009
Message 7 of 9 (2,286 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

TheMarkerPost,

 

You can download new software from here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3645100&lc=en&cc=us&dlc=en&lang=en&cc=us

 

You can also try to run HP Update which may have a patch for your problem.

 

 

I work for HP, but these words are mine alone.
Top Student
Posts: 7
Member Since: ‎03-03-2010
Message 8 of 9 (2,281 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

it didn't help. more suggestions please?..

Teacher
Posts: 282
Member Since: ‎10-20-2009
Message 9 of 9 (2,259 Views)

Re: HP Officejet J4580 Scanning/Copying/Faxing Problem.

TheMarkerPost,

 

Can you scan with WIA using Microsoft Paint or Scanners & Cameras on XP, or Fax and Scan on Win 7?

 

Also can you scan with the scanning application?

 

C:\program files\hp\digital imaging\bin

 

hpiscnapp.exe or hpscnvw.exe

 

I work for HP, but these words are mine alone.
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