Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Marinabee Student
Student
1 0 0
Message 1 of 4
Flag Post

Solved!

HP Officejet J4680 Series Printer not accepting Network Security Key

Even though I am certain that the passphrase is correct and have manually entered it on the printer panel without issues, I cannot get the installation software to accept the network security key. I installed a critical update (slp_dd_hathi_11) to no avail. My two HP laptops (one running VIsta and the other running Windows XP) connect to the printer without issues. I have a Dell Latitude laptop running Windows XP. I am not sure what else to do...

 

3 REPLIES
Retired
Retired
20467 1425 4838
Message 2 of 4
Flag Post

Solved!

HP Officejet J4680 Series Printer not accepting Network Security Key

Do you have any firewall(s) running?  Disable them and try again.

 

Check both Windows firewall and your security software's firewall. 

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
lrcantrell Student
Student
1 0 0
Message 3 of 4
Flag Post

Solved!

HP Officejet J4680 Series Printer not accepting Network Security Key

I have an iMac that is wirelessly connected to my host's server.  i am using that security code and can't get the printer setup to recognize my computer.  Can you help?

0 Kudos
Retired
Retired
20467 1425 4838
Message 4 of 4
Flag Post

Solved!

HP Officejet J4680 Series Printer not accepting Network Security Key

This is likely a router setting issue. Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).
I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation